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I am not able to access internet in laptop

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Example: hp 180tx
Microsoft Windows 10 (64-bit)

I am not able to access internet in my laptop. Whenever I am trying to access any site it give me message that that site is unexpectedly closed the connection .please solve this problem because I from that I'm facing many problems.

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Hi @Jsaurabh15

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you using an ethernet cable or wifi to connect the Notebook to the internet?
  • Do you have any other device connected to the same network that is working fine?

For now, kindly perform the steps mentioned in this document to resolve this issue.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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