I bought my OMEN laptop two days ago and the WiFi connection has been very weak since I received it,

[6665]

I bought my OMEN laptop two days ago and the WiFi connection has been very weak since I received it, my other devices, mobile phone and computer are fine, only the HP computer, can barely connect to WiFi, and I have updated all the drivers to no avail. 

[Nirvana_95]

Hi @6665 

Welcome to the HP Support Community. 

I understand you have wireless connection issues with your PC.

• Don't worry I'm here to help you out.
• Did you make any software or hardware changes on your PC?
• Do you have issues using other devices connected to the same network?
• Do you have issues using ethernet connection on your PC?

You did a marvelous job by trying the steps yourself before reaching out to us.

As you mentioned the wireless connection is working very slow on your PC.

Try the steps recommended below.

Uninstall the wireless drivers from device manager and try updating the BIOS and wireless drivers on your PC and check if it helps.

Update the BIOS using this link.

Update other drivers on your PC using HP support assistant.

Note: Before uninstallation of the wireless drivers make sure your PC is connected via ethernet cable.

Refer this article to know more information about using the HP support assistant.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @6665 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!