I can't connect my HP laptop to my Wi-fi, but other devices can

[gigatron00]

I can;t connect to the connection using my HP Chromebook, 14a-na0061dx

[Raj2111]

Hi @gigatron00 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some troubleshooting steps you can try:

Check Wi-Fi Status:

• Ensure that Wi-Fi is turned on. You can check this in the settings or by using the keyboard shortcut (usually Ctrl + Shift + Wi-Fi key).

Restart Chromebook:

• Restart your Chromebook to refresh the connection.

Forget and Reconnect:

• Go to Settings > Network > Wi-Fi.
• Click on your Wi-Fi network, select Forget, then reconnect by selecting it and entering the password.

Check Router:

• Restart your router. Unplug it for about 10 seconds, then plug it back in.
• Ensure that other devices can connect to the Wi-Fi to rule out issues with the network itself.

Update Chromebook:

• Make sure your Chromebook is up to date. Go to Settings > About Chrome OS > Check for updates.

Network Settings Reset:

• In Settings, scroll down to Advanced > Reset settings and select Restore settings to their original defaults.

Check Airplane Mode:

• Ensure that Airplane mode is turned off in the quick settings menu.

DNS Settings:

• In Settings > Network > Wi-Fi, click on your network, go to Network settings, and try changing the DNS to a public DNS like Google DNS (8.8.8.8 and 8.8.4.4).

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support