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I can't connect my HP stream notebook to my new centurylink network

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Hp stream notebook pc11 k3y84ua#aba
Microsoft Windows 8.1 (64-bit)

So I can't connect my HP Notebook to my wireless network it used to connect just fine but now it will not connect since I got the new router I've tried to connect it manually I've tried to uninstall my adapter and reinstall it and I have tried to reboot my modem nothing is working any ideas?

Brandi peiffer
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HI@Brandi2929, Welcome to the HP Support Community!



Request you to follow the below troubleshooting steps for the Wi-Fi connection doesn't work: 


Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using a different notebook downloading drivers to USB flash drive to and update your Wi-Fi drivers using this link 

  • Update the bios by visiting this link  different notebook downloading drivers to USB flash drive ( adaptor need connected mandatory )

  • Now try to connect to the internet wireless.    


The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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