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- HP Community
- Notebooks
- Notebook Wireless and Networking
- I can't connect to 5ghz network on my laptop.

Create an account on the HP Community to personalize your profile and ask a question
01-13-2023 05:47 AM
Hi:
According to the parts list for your notebook, it comes with a Realtek RTL8723BE Wi-Fi adapter.
That model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band.
You have two options:
1. Purchase a dual band USB Wi-Fi adapter.
2. Replace the internal Realtek RTL8723BE Wi-Fi adapter with this model:
Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.
The card has a maximum throughput of 433 MBPS on the 5.0 GHz Wi-Fi band with an AC router and an excellent signal.
You can find this model on eBay, or Ali Express.
I see some Intel 3165 cards listed on the eBay listings, so don't buy those.
https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15
RTL8821CE - Buy RTL8821CE with free shipping on AliExpress
On the Ali Express listings, make sure the card has the HP Part # of 915620-001.
Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure.
HP Notebook PCHP 250 G5 Notebook PCHP 256 G5 Notebook PC Maintenance and Service Guide