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HP Recommended
Microsoft Windows 10 (64-bit)

I need help guys,I can't connect to WiFi and I have tried everything I can.

I also discovered that the wireless driver is missing on my Network adapter. I tried the show hidden drivers,it's not there too.

I'm using HP 2000 windows 10 pro, please someone should kindly help me out,this issue is frustrating me

3 REPLIES 3
HP Recommended

Please Share Screenshot of the error. You can download the new driver from offical hp website and try. If still face problem share screenshot.

HP Recommended

It's still the same thing,after installation,it doesn't show up on network adapters.

The images are below 👇

Screenshot (3).png

Screenshot (4).png

Screenshot (5).png

Screenshot (6).png

 Screenshot (7).png

  The WiFi driver is not showing

HP Recommended

@Dorisebube

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.