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Harrymuzzy Honor Student
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I can't connect to the wiFi

No clue
Microsoft Windows 10 (32-bit)
My laptop no longer connects to my wifi if I'm up stairs, it says that my wifi has limited internet or it doesn't connect at all , however I'm able to connect to the internet on other devices.
The only way I can Connect to the internet is if I'm standing or sitting next to the internet in the living room.
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I can't connect to the wiFi

Hi @Harrymuzzy,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with WiFi connetion. I would like to assist you today with resolving this issue.


Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Harrymuzzy Honor Student
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I can't connect to the wiFi

The product number is K1W67EA#ABU
windows version is 10 64 bit
I've had my laptop now for 3 years so is there a chance it's broken completely??
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I can't connect to the wiFi

Hi @Harrymuzzy,

 

Thanks for the information.

 

It is possible it's broken completely, but please look at the following documents first.

HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014

Using and Testing the AC Power Adapter

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Harrymuzzy Honor Student
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I can't connect to the wiFi

Erm these links don't work
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Mohan220 Top Student
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I can't connect to the wiFi

May be the Drivers are not installed properly ,check this out.

my frd also get the same problem so we went to the shop then he re installed the drivers then the problem is solved .

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lantran Student
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I can't connect to the wiFi

Thanks for the information.

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