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08-30-2020 04:33 PM

You are referring to the ethernet (wired) driver correct?
If so, that is the driver you need.
You can see if this works...
Go to the device manager. Click on the Ethernet Controller device needing the driver.
Click on the driver tab. Click on Update driver.
Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp55979.
Make sure the Include subfolders box is checked and the driver should install.
If you do not see an Ethernet Controller device showing up in the device manager, then try performing a hard reset of the notebook.
See this link for how to do that.
https://support.hp.com/us-en/document/c01684768/
If none of the above works, most likely the onboard ethernet chip has failed.

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