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HP Recommended

is there another way to hook it up or am I just out of luck .

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Jann032 

 

Sounds like it supports 2.4GHz only. Please allow your wifi router to broadcast DUAL bands, it can see 2.4GHz SSID and allow you to connect.

 

Updated: Its specs

              https://support.hp.com/us-en/document/c07062180

 

Yes, it ONLY has 1 Wireless 802.11a/b/g/n adapter which support 2.4GHz only.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@Jann032 

 

Sounds like it supports 2.4GHz only. Please allow your wifi router to broadcast DUAL bands, it can see 2.4GHz SSID and allow you to connect.

 

Updated: Its specs

              https://support.hp.com/us-en/document/c07062180

 

Yes, it ONLY has 1 Wireless 802.11a/b/g/n adapter which support 2.4GHz only.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Banhian 

I want to Thank You for answering my question.  I had talk to a tech and he couldn’t set it up. Your answer was spot on and it was right. My modem is a 5.0 so I ordered a new printer on sale and I’m happy again.

thanks again,

Jann

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