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hsnckrbl
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Solved!

I can't see my 5GHz network on my laptop

HP Recommended
Microsoft Windows 10 (64-bit)

Hello everyone, I have a problem.

 

I have 2 networks in my house, 2.4 GHz and 5 GHz but 5 GHz is twice faster than the other. I can't see the faster one on my laptop, I can only see 2.4 GHz. 

 

I wanted to download drivers but HP website keeps refusing my product number so I can't.

 

My Serial Number: [edit]

My Product Number: 7NF71EA#AB8

 

Thanks for reading.

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Paul_Tikkanen
Level 21
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Message 2 of 4
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HP Recommended

Hi:

 

The specs for your notebook indicate that it comes with the Realtek 8723DE single band wifi adapter.

 

https://www8.hp.com/h20195/v2/GetPDF.aspx/c06377041.pdf

 

You can either purchase an external USB dual band wifi adapter, or replace the internal Realtek card with this one...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

The only place I have been able to find this model is on eBay.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

The card has the same throughput as the RTL8723DE on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.

 

On a dual band wireless N router, it would have a maximum throughput of 150 MBPS on the 5.0 GHz wifi band.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c06245081

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Paul_Tikkanen
Level 21
Level 21
132,177 122,354 20,112 30,844
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The specs for your notebook indicate that it comes with the Realtek 8723DE single band wifi adapter.

 

https://www8.hp.com/h20195/v2/GetPDF.aspx/c06377041.pdf

 

You can either purchase an external USB dual band wifi adapter, or replace the internal Realtek card with this one...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

The only place I have been able to find this model is on eBay.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

The card has the same throughput as the RTL8723DE on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.

 

On a dual band wireless N router, it would have a maximum throughput of 150 MBPS on the 5.0 GHz wifi band.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c06245081

View solution in original post

hsnckrbl
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Message 3 of 4
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Thanks for your help. I guess I'll use an ethernet cable..

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Paul_Tikkanen
Level 21
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132,177 122,354 20,112 30,844
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You're very welcome.

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