I cannot connect my printer to the Wi-Fi network or my mobile device

[Jennie33]

I'm trying to figure out how to connect my printer to the Wi-Fi network and to my mobile device so that I can print wirelessly I do not have a touch screen on the printer I do have the information the Wi-Fi and the circle paper x button

[Nal_NR]

Hi @Jennie33,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, perform the steps below. 

We recommend you use the HP Smart app to reconnect your printer.

You need the network name and network password to reconfigure the printer. If you don't know them follow these instructions.

Make sure the printer is near the Wi-Fi router, paper is loaded in the main tray, and that it is turned on.

On your Windows computer, open Printers & Scanners and delete the printer.

Open the HP Smart app, and sign in. If you do not have HP Smart, download it from 123.hp.com or your app store, and create an HP account.

Prepare the printer by resetting the network settings to the default.

On printers with a touchscreen printer, select Restore Network Defaults from the Wireless Settings or Restore Settings menu.

On most HP printers without a control panel menu: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

Press and hold the Cancel and Wireless buttons for three seconds, and then release them. 

The power button blinks for about 10 seconds, and then the Wireless button blinks continuously to indicate that setup mode is enabled on the printer.

Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.

Follow these instructions to reconnect your printer using Wi-Fi Direct or a temporary USB connection.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!