• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-01-2020 11:45 AM

HP Recommended
Product: Pavilion G6
Operating System: Microsoft Windows 7 (64-bit)

I bought my old HP Pavilion G6 a couple years ago, and started slowing down after a while. I did a full factory reset, backed up only the most important files. After I did the reset, I was trying to connect to the Wifi, but it didn't work. The wireless button is still lit, it says in connections it's turned on, but it says no connection available. I thought it was a glitch, did another reset, nothing happened. I checked, and apparently, I will need an Ethernet cable plugged into the pc and the router, and then it should work. I just recently threw the ethernet cables away, and we have none, and do not wish to buy a new one. Anyone has any ideas to fix the problem, that does not involve an ethernet cable? Currently, as a temporary option, I use USB tethering from my mobile, but I wish to reconnect to the wifi again, without being bound to my usb. Thanks for the help in advance!

2 REPLIES 2

‎02-01-2020 11:51 AM

HP Recommended

@Daniel_Kisikan 

 

What EXACTLY is your Pavilion G6  ?  Please use the following instructions to find out the model/product of your machine:


         https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-02-2020 09:24 AM

HP Recommended

The model is G6 1112EA. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.