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I got new HP Spectre device and I cant tell why it is super slow, the internet speed is 2 Mbps ONLY!

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HP Spectre 15-eb0000 x360
Microsoft Windows 10 (64-bit)

It is a brand new laptop! and once I started to download the applications I need I figured out that the internet speed is unbelievably slow :((  I tried to look for new updates for the drive and the BIOS but it didn't work 

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HP Support Agent
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@AM986, Welcome to the HP Support Community!

  • Have you checked the internet speed on any other device/computer connected to the same network?
  • This could be an issue with the Internet service/router.
  • Are you using an ethernet cable or wireless connection?

Restart the router and the PC and check again.


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Also, check for pending windows update.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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