It is a brand new laptop! and once I started to download the applications I need I figured out that the internet speed is unbelievably slow :(( I tried to look for new updates for the drive and the BIOS but it didn't work
Have you checked the internet speed on any other device/computer connected to the same network?
This could be an issue with the Internet service/router.
Are you using an ethernet cable or wireless connection?
Restart the router and the PC and check again.
Install updates using HP Support Assistant
In the search box, type and open HP Support Assistant.
Check for updates.
If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Also, check for pending windows update.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307 I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".