I have a new HP Chromebook (N4120) 14a-na0226nr that is not connecting to wifi during start up

[LivanF]

I have a new HP Chromebook (N4120) 14a-na0226nr that is not connecting to wifi during start up

[Kuroi_Kenshi]

Hi @LivanF,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your new HP Chromebook 14a-na0226nr isn’t connecting to Wi-Fi during setup. Let’s go through a few steps to check what could be causing this.

Restart the Chromebook
• Hold the power button until it shuts down, then turn it back on.
• A fresh boot helps clear any setup-stage glitches.

Check if Wi-Fi is turned on
• At the bottom-right, open the quick settings menu.
• Make sure the Wi-Fi toggle is ON and airplane mode is OFF.

Move closer to the router
• Keep the Chromebook within 5–8 feet of the router during first-time setup.
• Weak signal during setup often prevents connecting.

Restart the router
• Power off the router for 15 seconds and turn it back on.
• This helps the Chromebook detect and handshake with the network properly.

Check if the network is hidden or using unsupported settings
• Chromebooks prefer WPA2 or WPA2/WPA3 mixed mode.
• Networks using enterprise login, portals, or WPA3-only sometimes fail during initial setup.

Forget and reconnect to the network
• If you see the network listed, select it → Forget.
• Then reconnect and re-enter the password carefully.

Try connecting to a different network or mobile hotspot
• Turn on hotspot from a phone and see if the Chromebook connects.
• If it works, the issue is with the router settings rather than the Chromebook.

Hard refresh network settings (Chromebook hardware reset)
• Press and hold Refresh (⟳) + Power together.
• This resets Wi-Fi modules without erasing any data.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,