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Locked

‎02-27-2024 12:11 PM

HP Recommended

I am uble or remove ink, connect to wifi, paper jam

Category:
1 REPLY 1

‎03-01-2024 12:38 AM

HP Recommended

Hi @Monica122,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with paper jams.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document and see if that helps.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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