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I have a pavillion laptop with an intel 802.11b/g/n/c (2x2) wifi and bluetooth 4.2 combo

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Example: Pavilion cs0064st
Microsoft Windows 10 (64-bit)

I have a Pavilion cs0064st that has  an intel 802.11b/g/n/c (2x2) wifi and bluetooth 4.2 combo. 

I have a 400 mbbs internet with spectrum but my speed test only shows at best 130 mbps .  Spectrum says its my wireless board but it is an 802.11 b/g/n/ac 2x2.  Do I need to download new  firmware?  Any suggestions would help.



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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Detecting and removing spyware and adware
  • Step 2: Scanning for and removing viruses
  • Step 3: Blocking browser pop-ups
  • Step 4: Clearing browser history, removing temporary Internet files, and resetting browser settings
  • Step 5: Updating network drivers
  • Step 6: Disabling software that opens with Windows
  • Step 7: Contacting your Internet Service Provider
  • Step 8: Disabling or modifying how programs access the Internet
  • Click here: to complete the troubleshooting steps. Slow Internet Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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