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‎01-12-2024 11:36 AM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n
Operating System: Microsoft Windows 10 (64-bit)

I have never been able to use the scanner to wirelessly send to any of my computers with 6500A plus printer and I was was wondering why.  When I chose the computer icon on the screen of the printer, it does not recognize the computer.

Category:
1 REPLY 1

‎01-15-2024 08:36 AM

HP Recommended

Hi @jer001,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your printer.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Also, update the printer firmware using this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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