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Twentyspot
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Message 1 of 2
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I have this laptop that is a few years old. I have never used it that much. Always indoors.

HP Recommended
Pavilion G6 laptop
Microsoft Windows 8.1 (64-bit)

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 after

I recently had this never used laptop uodated. It s med off i looked at the hard drive and it was q  Toshiba brand. That made me more curious and i lookd the the memoriy and i only one of the 2 slots had a 4gb in. So now im really curious at this point   I pull off the back cover and rhis is my laptop 😳. Can someone tell me if this is right. Nothing anywhere says hp. Only on the charger its list Hpbbut a different model.please let me know if you have any answers 

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Twentyspot

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact issue you are facing?
  • Is the computer booting to Windows?
  • Have you performed any troubleshooting steps before posting?

 

In case if you want to find the manufacturer then you can refer to the below article to find the product details and using that I can tell you whether it is an HP laptop or not.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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