• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Elitebook Workstation
Microsoft Windows 7 (64-bit)

HP Elitebook workstation, Windows 7, 64 bit. Message: Windows was unable to install your Bluetooth peripheral device. Windows could not find driver software for your device. My wireless headphones wont work without the bluetooth peripheral device 

1 REPLY 1
HP Recommended

Hi:

 

What is the full model # of your mobile workstation?

 

Does it have the separate HP integrated Bluetooth module or does it have a combination wifi/bluetooth adapter?

 

Did you already install the applicable Bluetooth driver for whichever type Bluetooth adapter your notebook has?

 

The generic BT driver that Windows installs is not sufficient for the Bluetooth to work.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.