• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-08-2021 01:29 PM

HP Recommended
Product: HP Stream - 14-cb116ds
Operating System: Microsoft Windows 10 (64-bit)

I am unable to connect to my wireless WiFi and when I troubleshooted the issue was told that I needed to download a particular driver.  The problem is I need internet to download the driver.  How can I download the drivers without being connected to Wifi?

1 REPLY 1

‎03-08-2021 02:29 PM

HP Recommended

Hi:

 

You need this driver...download it to another PC.  Copy the file to a USB flash drive.

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112619.exe

 

Plug the flash drive into your PC's USB port and either run it from the flash drive, or copy it from the flash drive to your PC's Windows desktop and run it from there.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.