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‎11-22-2019 09:00 AM

HP Recommended
Product: 15-r036TU
Operating System: Microsoft Windows 10 (64-bit)

Due to some Wifi and Bluetooth issues on my 15-r036TU Notebook, I replaced Ralink RT3290 by HP Bcm943228hmb LAN card (bought from Cart2USA LLC), since it has a higher Bluetooth version. A previous discussion in the HP community also suggested that it can be replaced. Wifi is working very well but, Bluetooth is very weakly detecting devices and if it connects, it immediately disconnects. I installed the Broadcom Bluetooth driver from HP support. I uninstalled all Ralink drivers before inserting the Broadcom card. Please help me to get rid of the problem.

1 person had the same question
2 REPLIES 2

‎11-22-2019 09:26 AM

HP Recommended

Hi:

 

Is this the Bluetooth driver you used?

 

12.0.1.695    Nov 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp73501-74000/sp73899.exe

 

As long as you made sure the antenna cable is firmly attached to the wifi card's antenna terminal, the Bluetooth should have at least a 25' (8-10 meter) range.

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‎11-23-2019 12:52 AM

HP Recommended

Thank you, Sir, for your support. I installed this driver also, but there is the same issue. Probably the antenna was not connected well, because Bluetooth devices are responding from very close to the laptop. So, after reconnecting the card again I will let you know.

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