Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I talked to my internet provider. Internet not working. Told me 2 talk to computer manufactorer.

HP Recommended

This an older laptop I haven't really been using in years. I can't get the internet that I'm paying for to work. The internet service provider said that everything is good on her end and to constant the manufacturer.

Level 19
Level 19
92,676 92,554 11,976 25,536
Message 2 of 2
Flag Post
HP Recommended



Please give us a hint: what is the problem. Not working means dozens of different things. Your machine is an HP 15-d079nr TouchSmart Notebook PC, its specs




It has  1x1 802.11b/g/n WLAN  adapter part # 709848-001 which is a  Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter. This adapter supports 2.4GHz Networks only. My questions


(a) Your machine came with  Windows 8.1 (64-bit). Did you upgrade your machine ?

(b) Did you change your ISP ?

(c) This is an old machine, did it work before ?





**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation