cancel
Showing results for 
Search instead for 
Did you mean: 
Shumphrey
New member
1 0 0 0
Message 1 of 2
139
Flag Post

I’ve got an hp envy beats audio laptop. After updates my laptop doesn’t have WiFi capabilities.

HP Recommended
Hp: Envy

After my last update my laptop no longer recognizes WiFi. It’s as if WiFi never existed. We use hot spots and do not have access to Ethernet cables. What can I do to fix my laptop. 

Tags (1)
1 REPLY 1
banhien
Level 19
Level 19
90,981 90,858 11,706 25,066
Message 2 of 2
Flag Post
HP Recommended

@Shumphrey 

 

What did you do to update ? What EXACTLY is your Hp: Envy ? Please use the following instructions to find out the model/product of your machine:


   https://support.hp.com/us-en/document/c03754824

          or

   https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation