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‎04-19-2019 08:02 AM

HP Recommended
Product: HP Chrome Book

I’ve tried everything to get my chrome book to reconnect. The screen that comes up is a white screen that says Connect to network to restor your data, you need an internet connection when I try to slide the WiFi button on it will not stay on it keeps sliding itself off. I’ve already power washed the HP as well with not results. The WiFi in my house is working just fine. All of my other laptop and fire sticks are connected and operating correctly.

1 person had the same question
1 REPLY 1

‎04-20-2019 12:15 PM

HP Recommended

@Palmerb

 

Welcome to HP Community

 

Since the issue persists after the Power Wash, I suggest you follow the instruction in this Link: https://support.google.com/chromebook/answer/6318213?hl=en. 

 

 

You can try the steps provided in the Video

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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