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Lily96
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I've uninstalled something on my laptop by mistake and can no longer access the Internet

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I don't know what I deleted, I was aiming to uninstall some video editing software I no longer use but I wasn't fully paying attention and I've uninstalled something else instead - I honestly have know idea what. I can no longer access the Internet and there is no option to connect to a wireless network anywhere. There's not even any WiFi settings in the control panel, everything has just gone. When I run diagnostic tests it just tells me to plug into an ethernet cable but I do not have one. I can't go to a library or anything because of the lockdown but I am supposed to be working from home and I cannot access the Internet from my laptop at all and I just have no idea what to do. Please please help me - I'm in full panic mode 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Lily96 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, please try the steps mentioned on this link: Click here (to view a related post that has helped others)

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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