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charlieH26
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IRQ AND ROM TESTS

Hello, my computer is stating that the IRQ and ROM test has failed. i need help to fix this.

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HP Support Agent
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IRQ AND ROM TESTS

@charlieH26

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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charlieH26
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IRQ AND ROM TESTS

Hello, thanks for your reply
My Product number T8T87EA#ABU
I’m unsure how to carry out a system restore? One carried out many restarts and tests which still states the IRQ and ROM tests have failed
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HP Support Agent
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IRQ AND ROM TESTS

@charlieH26

 

I see that you were interacting with @Barachiel. I'd like to help.

 

Thanks for the reply.

I appreciate your time and effort.

 

Refer this HP document to perform a system restore on the notebook:- https://hp.care/2wYMB2R

And run hardware diagnostics as mentioned in this document to check for any hardware failures:- https://hp.care/2uoegKc

 

If this helps, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Cheers.

Sandytechy20
I am an HP Employee

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