Ignorance

[Enjoya]

What should I do if HP ignores requests to be contacted for hardware repair or replacement support?

[Dragon-Fur]

@Enjoya 

It's nearly impossible to understand whether you are simply venting your frustration or actually asking for help from our user (peer to peer) community.

Should you be angry, already knowing - for example - that HP does not necessarily answer requests for out-of-Warranty work, please ignore my response.  We are here to help - we have no interest in inflaming your situation by offering help where none is wanted.

The essentials

The HP product for which you are asking help from HP Support

• Should be registered with HP so tracking is easier when you request Warranty help
• Should be within the stated Warranty period OR covered by an extended Care Pack contract

And...

• The issue for which you are asking Warranty help should be an item covered by your product Warranty.
• Contact Options vary.  Some countries (for example the USA) require that you FIRST submit your Warranty service request online.  After the request is submitted, you are provided contact options, for example, phone and / or Chat (where available).

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

Reminders

• Case submission to HP Support is available to those whose devices are still in Warranty.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[KrazyToad]

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.