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‎01-23-2022 02:37 PM

HP Recommended
Product: HP DeskJet 3631 All-in-One Printer
Operating System: Microsoft Windows XP

Install a new router, cannot get it to connect to my Hp desk jet 3631..

Category:
2 REPLIES 2

‎01-23-2022 03:02 PM

HP Recommended

Hello @CN9138H4K2 .
Please perform the following:
Press the Wireless Connection button ( :Wireless: ) and the Cancel button ( X ) on the printer control panel at the same time and hold them down for three seconds. and hold them down for three to five seconds.

 

Then follow the instructions in the following link to connect your printer to the wireless network:

HP Printers - Changing from a USB to a Wireless Connection

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‎01-23-2022 03:06 PM

HP Recommended

@CN9138H4K2 

Hello,

 

Make sure that the printer connects to a 2.4GHz wireless network. Your printer only supports the 2.4GHz wireless network type.

 

In the first instance, please restore network settings to default settings

  • Press and hold the Wireless button () and the Cancel button () from the printer control panel together for three seconds.

Updating the printer's firmware may solve the problem encountered with the wireless network connection: https://ftp.hp.com/pub/softlib/software13/printers/dj3630_2020C/DJ3630_2020C.exe.

 

Please use the HP DeskJet 3630 Series Full Software and Drivers to install your printer.

To reconnect the printer, it may be necessary to connect it with the USB cable temporarily.

Then, please follow the instructions in the HP document: Changing from a USB to a Wireless Connection.

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



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