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‎01-07-2021 09:22 AM - edited ‎01-07-2021 09:53 AM

HP Recommended
Product: HP Envy 17-r
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

 

I'm encountering random internet connection loss every 15 to 120 minutes. Someday it's every 15 minutes, some other every hour...

 

The only way to get it back, it to disable/enable wifi. Usually it takes from 10 seconds to one minute to get it back. Setting a fixed ip gets me disconnected every 15 to 45 minutes, an automatic IP every 2 to 5 minutes.

 

I installed the provided HP driver for the above mention adapter. All the other controllers have the W10 drivers.

 

I have to mention that this is a new notebook, on which internet never worked to my satisfaction.

 

I'd be happy to provide more details.

 

I would be very thankful for your help, as this is very frustrating. This issue is interrupting me frequently on my work.

 

Thanks

2 REPLIES 2

‎01-08-2021 01:28 PM

HP Recommended

Anyone ?

Your help would be greatly apreciated.

Was this reply helpful? Yes No

‎01-11-2021 03:31 AM

HP Recommended

Anyone... ?

Great HP, great support !

For sure my next computer won't be an HP !

Was this reply helpful? Yes No
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