• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-09-2022 06:15 PM

HP Recommended
Product: HP Pavilion x360 13-u000nx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

The "add bluetooth of other devices" menu wont load
Microsoft support said it was because i didnt have the Intel Wireless Bluetooth Driver

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2022 06:43 PM

HP Recommended

Hello @9999A 

 

Try to install/update the intel wireless bluetooth driver:

https://www.intel.com/content/www/us/en/support/articles/000005975/wireless.html

 

(1) recommended: Automatically identify and update your drivers and software 

Intel® Driver & Support Assistant (Intel® DSA) is the easiest way to identify your Intel® Wireless Adapter and driver version. 

 

(2) Manually identify your Intel® Wireless Adapter and Bluetooth driver version to download the correct drivers

https://www.intel.com/content/www/us/en/support/articles/000005489/wireless.html

 

(3) Please report your results

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-09-2022 06:43 PM

HP Recommended

Hello @9999A 

 

Try to install/update the intel wireless bluetooth driver:

https://www.intel.com/content/www/us/en/support/articles/000005975/wireless.html

 

(1) recommended: Automatically identify and update your drivers and software 

Intel® Driver & Support Assistant (Intel® DSA) is the easiest way to identify your Intel® Wireless Adapter and driver version. 

 

(2) Manually identify your Intel® Wireless Adapter and Bluetooth driver version to download the correct drivers

https://www.intel.com/content/www/us/en/support/articles/000005489/wireless.html

 

(3) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.