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‎03-07-2019 09:54 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Literally just unboxed this laptop today. I'm having issues connecting to my home network. The network shows up fine and connects to it fine but does not load web pages. If it does it's only briefly. Then I get the "ERR NAME NOT RESOLVED" message. Nothing pops up when I run diagnostics except for one time, and it said the DNS server was not responding. I've updated everything I can.  I can easily connect to my mobile hotspot and my portable Wi-Fi and they work perfectly fine. I work in many different hospitals, using other Wi-Fi connections and I don't want to run into this problem while working. 

1 person had the same question
1 REPLY 1

‎03-08-2019 02:32 PM

HP Recommended

It's actually working fine now. No idea why it was doing that. I haven't done anything different. Just charged it overnight and got back on it today. You can close this ticket!

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