05-22-2012 08:12 PM
Hey there my internet connection on my HP Envy 14 Spectre is super slow even though my internet access is fine. Out of all the computers in my house this one has the slowest download and upload speed which is less than 1.5mbps.
My Intel Wifi Technology is enabled and fine, my router is also fine and there seems to be no problems but my internet connection sucks.
Anything would help me out, thanks.
09-20-2012 08:32 AM
I have (or had) the same issues with my Spectre Ultrabook. All computers in my household connect via WIFI and they are performing (speedwise) exceptionally well. The Ultrabook was another story. It remined of a ten year computer's wireless speed back when we used the "b" standard. Non the less, I wasn't pleased. I updated all the wireless drivers, updated the BiOS, moved the computer closer to my router with no luck. I finally gave in and called the HP help line and they did a complete reimage from the restore disk. Believe it or not, the problem was resolved and the ultrabook runs as fast a my other computers.
My advice, call their technical help desk and have them lead you through a total system restore.
03-11-2013 09:01 AM
This may not be your exact model, but the troubleshooting steps remain the same. Take a look at this document and select your specific scenario and follow the troubleshooting steps. Please let me know if this helps.
If you do reply, please let me know your specific product number.
03-11-2013 01:31 PM - last edited on 02-22-2017 02:21 PM by OscarFuentes
03-11-2013 04:35 PM
Thanks for your reply.
actually I have gone thru this dcoument and followed all the steps but my wifi is working perfectly with my all other wifi devices. but on HP envy, it is teribly bad.
I have factory restored my system, but it doest work either.
03-12-2013 01:24 PM
03-12-2013 05:19 PM
I have gone thru the second document as well. My windows 7 works perfectly because i had nothing heavy software installed in it. Just using Microsoft Word or PDF files.
Problem is with Internet Conntection.
I have tried every possible step. Internet Only works excellent when i connect it using ethernet cable.
I am using Virgin Media Broadband Wifi. I have tried every possiblilty to rectify the issue. But all other system, it works well except HP Envy.
Whenever, i run intenrt speed test, results are pathetic with 150 ms ping time and download speed of 0.25 Mbps and upload ever worse. Sometimes, it goes upto 5 Mpbs but oever all its bad.
Youtube videos buffered, website takes long time to open.
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)