Internet Disabled

[sophia277472901]

I have hp laptop (i don’t know what kind) and it won’t let me connect to the internet. This has happened before and I needed to enable it somehow but I don’t remember. Pls help!

[Max3Aj]

@sophia277472901, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

No worries, let's get your HP laptop back online! Here are some steps you can try:

Check the Wireless Signal:

• Look for a wireless key or button on your laptop (it might have an icon of an airplane or a wireless signal).
• Press the button once, wait a few seconds, and see if the wireless connection icon changes.

Update Hardware Drivers:

• Open Device Manager (you can search for it in the Start menu).
• Find your wireless adapter under "Network adapters," right-click it, and select "Update driver".

Run HP Support Assistant Network Diagnostics:

• Open HP Support Assistant (search for it in the Start menu or taskbar).
• Use the Network Check tool to diagnose and fix network issues.

Run Windows Network Troubleshooter:

• Go to Settings > Network & Internet > Status.
• Click on Network troubleshooter and follow the prompts.

Reinstall Wireless Drivers:

• In Device Manager, right-click your wireless adapter and select "Uninstall device."
• Restart your laptop, and Windows should automatically reinstall the driver.

You may refer to this link - How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support
>HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support