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windycityuser
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Internet Speed Significantly Slower on WIFI

HP Recommended
HP Laptop 17 by1xx
Microsoft Windows 10 (64-bit)

I just bought a new HP 17 laptop and am finding that the  download speed is significantly throttled lower when the system utilizes WIFI. My iphone tests up to 200 mb/s meanwhile my computer maxes out around 5-6 mb/s. I have tried to update the wifi network driver, turn off antivirus temporarily, etc. and nothing seems to be working. When connected directly to the modem i can reach the 200 mb/s speed but for whatever reason the WIFI does not allow the computer to reach that speed. Any ideas?

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banhien
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Message 2 of 3
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HP Recommended

@windycityuser 

 

Before we can help, we need to know what EXACTLY is your HP Laptop 17 by1xx ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

              or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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windycityuser
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Thank you for the reply!

 

My machines product number is 7QK06UA#ABA

 

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