• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop 17-by4063cl
Microsoft Windows 10 (64-bit)

Just bought this laptop in June from Costco, but chat support says i now have to pay for support, so trying here.  

 

I have 500 mb/sec download speed and get it on my iphone and ipad.  However, this laptop gets 14 mb/sec.  

 

I installed the latest wifi driver with the driver date of 05/21/2021.  I also uninstalled the preinstalled McAfee antivirus temporarily.  Neither has helped.  Not sure what else to try.

 

Thanks for any help.

 

 

1 REPLY 1
HP Recommended

Ok, an update.  I went into msconfig and disabled expressvpn and also Mcafee web advisor which obviously didn't uninstall with the rest of the program.  I'm now getting around 100 mb/sec download.  So, it helped, but still not getting the speed i should.  I now see there is an expressvpn notifier in startup, so i will disable that and reboot.  if it makes a difference i will update.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.