Internet links

[Calli4]

New hp laptop. Has windows. Internet links don't work. 

[VikramTheGreat]

Hi @Calli4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your new HP laptop running Windows is having trouble opening internet links, it could be due to network configuration issues, browser settings, or missing updates. Here are the troubleshooting steps and resources to help you resolve this:
 

Step-by-Step HP Troubleshooting Guide

1. Check Internet Connection
   Make sure your laptop is connected to a stable Wi-Fi or Ethernet network.
    
2. Run HP Network Check Tool
   Use the HP Support Assistant to automatically diagnose and fix network issues:
   • Download or open HP Support Assistant from your laptop.
   • Select your device > go to Troubleshooting and Fixes > choose HP Network Check.
   • Follow the prompts to complete the diagnostics. 🔗 Fix HP Computer or Laptop Networking Problems | HP® Support
      
3. Update Network Drivers
   • Open Device Manager.
   • Expand Network adapters.
   • Right-click your Wi-Fi adapter > Update driver > Search automatically.
      
4. Check Browser Settings
   • Try opening links in a different browser (e.g., Edge, Chrome).
   • Clear cache and cookies.
   • Disable extensions that might block links.
      
5. Use HP’s Full Troubleshooting Guide
   For Windows 10-specific steps: 🔗 HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support 
    
6. Still Slow or Unresponsive?
   Try this guide for slow internet issues: 🔗 HP PCs - Slow internet troubleshooting (Windows 11, 10) | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat