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‎10-30-2020 12:13 PM

HP Recommended
Product: HP Notebook - 14-dk0013nv
Operating System: Microsoft Windows 10 (64-bit)

I have this event 3-7 times per day.

 

WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll

 

Despite the fact that the other devices are online the laptop suddenly stop having internet and I am waiting some time to  be connected again. If the event info from the windows is not enough i can provide more info.

2 REPLIES 2

‎10-30-2020 12:21 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Realtek RTL8821CE wifi driver to the latest version.

 

2024.0.10.217

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107515.exe

 

 

 

 

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‎11-03-2020 05:41 AM

HP Recommended

I done it but again the same issue. All the other devices are not having problem.

 

But when I use my mobile phone as hotspot I have not issue with connection on my laptop. 

There is a problem between the specific laptop and the router.

 

I have also the HP G62 - b98EV and I have not connection issues in this device. 

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