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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Internet speed issues on laptop only

Create an account on the HP Community to personalize your profile and ask a question
01-23-2023 06:38 AM
For the last couple of days, the internet speed on the notebook is suddenly getting really slow. And it's happening in the notebook only. I have a 100 Mbps connection, but on the laptop, it suddenly drops down to 3-4 Mbps in the middle of work or gaming sessions, On other devices like my smartphone speed, stays the same, only happens on my laptop. Until I restart my notebook speed doesn't come back up. Does anyone know why this is happening and how to stop this without needing to restart the PC every time?
01-23-2023 03:49 PM
Hello @sunirban
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <wireless> connection ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
01-24-2023 10:09 AM
The details from the System Information:
OS Name: Microsoft Windows 11 Home Single Language
Version: 10.0.22621 Build 22621
System Model: OMEN Laptop 15-en1xxx
System SKU: 3W218PA#ACJ
Processor: AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date: AMI F.20, 09-08-2022
BaseBoard Product: 88D1
BaseBoard Version: 75.75
screenshot of the network adapter and other devices:
screenshot for the network adapters and other devices
01-24-2023 10:20 AM
@Ub6424
The required details
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
System Model OMEN Laptop 15-en1xxx
System SKU 3W218PA#ACJ
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.20, 09-08-2022
BaseBoard Product 88D1
BaseBoard Version 75.75
screenshot of the device manager
01-24-2023 10:28 AM
@Ub6424 required details
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
System Model OMEN Laptop 15-en1xxx
System SKU 3W218PA#ACJ
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.20, 09-08-2022
BaseBoard Product 88D1
BaseBoard Version 75.75
screenshot of the device manager