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HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Microsoft Windows 11

For the last couple of days, the internet speed on the notebook is suddenly getting really slow. And it's happening in the notebook only. I have a 100 Mbps connection, but on the laptop, it suddenly drops down to 3-4 Mbps in the middle of work or gaming sessions, On other devices like my smartphone speed, stays the same, only happens on my laptop. Until I restart my notebook speed doesn't come back up. Does anyone know why this is happening and how to stop this without needing to restart the PC every time?

4 REPLIES 4
HP Recommended

Hello @sunirban 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> connection ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

The details from the System Information:

OS Name: Microsoft Windows 11 Home Single Language
Version: 10.0.22621 Build 22621
System Model: OMEN Laptop 15-en1xxx
System SKU: 3W218PA#ACJ
Processor: AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date: AMI F.20, 09-08-2022
BaseBoard Product: 88D1
BaseBoard Version: 75.75

 

screenshot of the network adapter and other devices:

screenshot for the network adapters and other devicesscreenshot for the network adapters and other devices

 

HP Recommended

@Ub6424

The required details

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
System Model OMEN Laptop 15-en1xxx
System SKU 3W218PA#ACJ
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.20, 09-08-2022
BaseBoard Product 88D1
BaseBoard Version 75.75

 

screenshot of the device manager

Screenshot 2023-01-24 223719.png

HP Recommended

@Ub6424 required details

 

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
System Model OMEN Laptop 15-en1xxx
System SKU 3W218PA#ACJ
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.20, 09-08-2022
BaseBoard Product 88D1
BaseBoard Version 75.75

 

screenshot of the device manager

Screenshot 2023-01-24 223719.png

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