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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-12-2020 10:33 AM - edited ‎06-28-2020 02:08 PM

HP Recommended
Product: Pavillion Gaming 17
Operating System: Microsoft Windows 10 (64-bit)

I have a new Pavillion Gaming 17 laptop that was ordered with the Intel Wi-Fi 6 AX 200 (2x2) wireless card.

 

It will connect to my new wireless router on the 5 ghz bands just fine, but will not connect to any network with the 2.4 ghz bands.  I am fairly computer savvy and have tried every single fix i can find on the web - updating, removing, reinstalling drivers, rolling back drivers, disabling ac bands etc..  This is extremely frustrating since i cannot connect to wifi when i travel, or the wireless hot spot on my phone. 

 

I just get the message "can't connect to this network"

 

Is this a common problem with a solution, or do i potentially have a hardware issue?

 

Update: out of frustration, i checked the antennae wires on the wireless card again, and one of them was not connected properly,  All bands now connect.  

So much time and frustration over a tiny wire connection.

 

Thanks

 

BQ

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