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Honor Student
Posts: 2
Member Since: ‎03-06-2018
Message 1 of 3 (134 Views)

Issue in fixing wireless connectivity

Product Name: HP Envy x360m convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi!

since yesterday I am facing problem that my notebook is unable to detect and connect to any wireless. there is a red cross over my internet icon. My note book only connects to wifi. there is no LAN port.

The HP diagnostics shows that there are no drivers/adaptors in my system to connect to the internet.

 

I tried almost all the steps given in HP support to enable my internet but in vain.

I did the following:

 

1. I have tried to unistall and reinstall network drivers/adaptors from device manager.

2. I have reboot BIOS.

3. I have  downloaded the network drivers from HP support in another pc, via usb trasnfer to notebook and install them. but still the problem persist.

 

4. When I  try to restore system to previous point. there shows an error saying

"System could not restore to previos point as its un able to access a file maybe due to some antivirus. please deactivate it."

I do not have any antivirus install in my windows 10. maybe its windows 10 natural defence. I have tried multiple points.

 

Now please suggest what should I do.

Thank you.

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Distinguished Professor
Distinguished Professor
Posts: 5,716
Member Since: ‎09-07-2017
Message 2 of 3 (113 Views)

Re: Issue in fixing wireless connectivity

Hi

 

I think you should have a better Anti-Virus than the default Windows option.

(BitDefender and MalwareBytes)

 

If there are no adapters showing, then perhaps you have a hardware failure.

 

Could you run this script by transferring it to the faulty machine?

 

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as PN.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
@ECHO OFF

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Honor Student
Posts: 2
Member Since: ‎03-06-2018
Message 3 of 3 (87 Views)

Re: Issue in fixing wireless connectivity

thank you for replying. I will do what you told and give a feedback

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