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‎09-18-2022 08:43 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1013dx
Operating System: Microsoft Windows 11

I have been having an issue with my WIFI driver. The message is “this device cannot start”. Restart the network and uninstalling and reinstalling the driver does not fix the issue. I’m not sure if I should try to take my laptop back to Windows 10. 

Category:
1 REPLY 1

‎09-18-2022 09:21 AM

HP Recommended

Hello @Sam5281 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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