Issues with Intel WIFI AX201 on HP ENVY 14-eb1000

[des_zer0]

The WiFi stops working when I run a program that requires significant CPU usage, such as Photoshop, Blender, or playing a game.

[Raj_05 · Accepted solution]

Hi @des_zer0,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your WiFi issues with the Intel WiFi AX201 on your HP ENVY 14 might be related to resource management or potential driver conflicts. Here are some steps to troubleshoot and hopefully resolve the issue.

Update Drivers

• WiFi Driver: Go to the Intel Download Center or HP's support page for your ENVY 14 to download the latest WiFi drivers. Install the updated drivers and see if the problem persists.
• Chipset Drivers: Sometimes, updating the chipset drivers can also resolve such issues. Check for any available updates for your chipset drivers on HP’s support site or Intel’s website.

Check Power Management Settings

• Windows Power Plan: Ensure that your power plan is set to "High Performance." Go to Control Panel > Hardware and Sound > Power Options and select High Performance.
• WiFi Adapter Power Settings: Open Device Manager, find your Intel WiFi AX201 adapter under Network adapters, right-click and choose Properties. Go to the Power Management tab and uncheck the option that allows the computer to turn off the device to save power.

Adjust CPU Affinity

• Task Manager: Open Task Manager (Ctrl + Shift + Esc), go to the Details tab, right-click on the application causing the issue, and select Set affinity. Try setting the application to use fewer CPU cores and see if that stabilizes your WiFi connection.

Check for Interference

• Wireless Interference: Ensure that there is no physical or electromagnetic interference around your laptop. Sometimes other electronic devices or even certain materials can interfere with WiFi signals.

Run Network Troubleshooter

• Windows Network Troubleshooter: Go to Settings > Network & Internet > Status > Network Troubleshooter and run the troubleshooter to identify and fix any network-related problems.

BIOS/UEFI Update

• Update BIOS: Check HP’s support site for a BIOS update for your ENVY 14. Updating the BIOS can sometimes resolve hardware compatibility issues.

Check for Conflicting Software

• Background Programs: Ensure that there are no background programs or services that might be interfering with your WiFi when you run high-demand applications.

Reset Network Settings

• Network Reset: Go to Settings > Network & Internet > Status > Network reset. This will remove and reinstall all your network adapters and set everything back to default.

Check Event Viewer

• Event Viewer Logs: Open Event Viewer (Windows Key + X > Event Viewer) and look for any error logs related to the network adapter or system events around the time your WiFi stops working.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support