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Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
Use airplane mode:
In Windows, search for and open Airplane mode.
The Network & Internet menu opens.
In the Network & Internet menu, turn on airplane mode by moving the airplane mode slider to On.
Figure : Airplane mode turned on
Wireless networks, mobile broadband, Bluetooth, and other connections are now disabled.
To verify airplane mode is on, check the taskbar for the airplane mode icon.
Figure : Airplane icon in the taskbar
To turn airplane mode off, in Windows, search for and open Airplane mode.
Move the airplane mode slider to Off.
Figure : Airplane mode turned off
To verify airplane mode is off, check the taskbar for the network icon.
Figure : Network icon in the taskbar
Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE I am an HP Employee
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