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Just bought a brand new computer, yet warranty is 3 years expired and my battery won't work

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Microsoft Windows 10 (64-bit)

I just bought a new laptop from Amazon.  new not refurbished and yet the battery is completely dead and won't charge.  when I looked up the warranty it says my warranty expired in 2017!  I need a battery? What do I do?

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It is perhaps a three to four year old model that was never sold and sat on a shelf until the battery died.


HP might have added the presumed warranty based on when that unit was first sold by HP to the retailer.


Could be a brand new computer and the warranty data is "just wrong" (the dead battery is a bit suspicious, though).


Assuming you want to keep the unit as opposed to returning it to Amazon, "something" can be done.




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@foggy31m I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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