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foggy31m
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Just bought a brand new computer, yet warranty is 3 years expired and my battery won't work

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Microsoft Windows 10 (64-bit)

I just bought a new laptop from Amazon.  new not refurbished and yet the battery is completely dead and won't charge.  when I looked up the warranty it says my warranty expired in 2017!  I need a battery? What do I do?

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Dragon-Fur
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@foggy31m 

 

It is perhaps a three to four year old model that was never sold and sat on a shelf until the battery died.

 

HP might have added the presumed warranty based on when that unit was first sold by HP to the retailer.

 

Could be a brand new computer and the warranty data is "just wrong" (the dead battery is a bit suspicious, though).

 

Assuming you want to keep the unit as opposed to returning it to Amazon, "something" can be done.

 

Regardless,

 

  • I have submitted a request that someone take a look.
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Dragon-Fur

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Riddle_Decipher
HP Support Agent
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Message 3 of 3
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@foggy31m I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation