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Kaylaa22
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Message 1 of 2
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Just bought a new modem and my HP pc will not connect or find my WiFi

HP Recommended
HP Pavilion Notebook
Microsoft Windows 8.1 (32-bit)

My HP computer is around 4 years old and I just recently got a new modem and my computer won’t pick up or find my WiFi or even show it as a possible network. I think it might be a software issue but I’m not 100% sure and need help figuring out how to get my WiFi to show up. 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Make sure your modem is set to broadcast on both the 2.4 and 5.0 GHz WIFI bands.

 

Your notebook probably  has a single band wifi adapter that only works on the 2.4 GHz WIFI band.

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