cancel
Showing results for 
Search instead for 
Did you mean: 
Kendall608
New member
1 0 0 0
Message 1 of 2
254
Flag Post

Just my wifi isn't showing up

HP Recommended
Pavillion 17-f113dx
Microsoft Windows 8.1 (32-bit)

All of my neighbors wifi is showing up, but not mine. I am connected to my wifi with all my other devices. Cannot figure out what the heck is wrong.

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,950 124,306 20,676 31,763
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer is to make sure your router's 2.4 GHz wifi band is enabled, because your notebook's wifi card cannot connect to any 5.0 GHz wifi networks.

 

If your router is broadcasting on both bands, most likely the wifi card's driver is not working or the wireless card itself has failed.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation