Keep getting the message on my laptop that the Realtek adapter is experiencing driver and hardware

[Angie953]

Keep getting the message on my laptop that the Realtek adapter is experiencing driver and hardware related problems.I have reset several times but it keep happening.I am not very techy so not sure what I should do please.

[ub6424]

Hello @Angie953 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results