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HP Recommended
ENVY 15T
Microsoft Windows 10 (64-bit)

Up till a few days my HP Envy 15T laptop (which I bought in March of 2015) network access (wired and wireless) at home and in any public WiFi spot was working fine. Now the wired access says the LAN cable is not connected (it is) and the wireless recognizes the home network but cannot connect to the internet (it says it's "Connected when I do so manually but it also says no network access).That's my home business laptop so while I have everything backed I can't work on it.

I already connected another laptop to the same network outlet at home and it works fine along with wireless access.  I directly connected my Envy laptop to the cable modem and it shows the same symptoms.

I have done all manner of resets, flushing out DNS, etc. I tried to reconfigure but no luck.

I suspect the LAN card is done.

Can I get a replacement? I figured it's cheaper than buying a whole new laptop. And if it doesn't work and need to get a new device I'm not out a lot of money.

According to the documentation I have it says it's an Intel 802.11ac WLAN and Bluetooth(R) [1x1].

Thanks for any advice!

 

1 REPLY 1
HP Recommended

Hi @jfgp001

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

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