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‎08-13-2020 08:11 PM

HP Recommended
Product: Example: Pavilion 15z
Operating System: Microsoft Windows 10 (64-bit)

My ability to connect to the internet disappeared.  WiFi is gone and the only thing that shows up in device manger under Network adapters is a list if WAN miniports. I performed a full, 100% clean install of windows.  If I plug in an Ethernet cable it’s not recognized (tried several).  

1 REPLY 1

‎08-16-2020 02:09 PM

HP Recommended

@chrisag92

 

I reviewed your post and I understand that you are facing issues with the wireless and wired connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a test on the wireless card and the Ethernet card to make sure whether the issue is hardware or software related.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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